Are you exceptional at building trust with customers, solving problems calmly, and turning a difficult customer interaction into a positive experience?

Are you the kind of person who can listen carefully, understand what a customer really needs, and then confidently recommend additional products that genuinely make sense for them?

Are you experienced in BPO, customer service, customer relationship management, client relationship management, retention, upselling, or account management, and want to use those skills in a high-performance DTC environment?

We are My Derma Dream! A fast-growing premium skincare brand with a large customer base, a strong direct response environment, and a serious earning opportunity for people who can combine world-class customer experience with commercial ability.

Our sales team speaks with warm customers who have already purchased from us before.

Sometimes everything has gone perfectly. Sometimes the customer has a question. Sometimes they are waiting for an order. Sometimes they have a problem that needs to be solved.

Your job is to make sure that every customer feels heard, valued, and looked after, while also identifying opportunities to recommend additional skincare products that can help them achieve better results.

We are looking for high-performance customer relationship professionals who are confident on the phone, emotionally intelligent, commercially sharp, and capable of turning great customer conversations into additional revenue.

If you know how to listen before you sell.

If you can naturally transition from customer service into a relevant product recommendation.

If you know how to create a world-class customer experience while still delivering commercial results.

Then APPLY NOW!

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Results:

• Minimum $3500 revenue generated in a week

• 170 outbound calls made per day

• All controllable in the green

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Responsibilities:

• Speak with existing customers over the phone and deliver an exceptional customer experience

• Build rapport quickly and create trust through empathy, confidence, and clear communication

• Listen carefully to customer concerns, questions, and previous experiences with our products

• Take ownership of customer issues and help move conversations toward a positive resolution

• Understand the customer's skincare needs and recommend additional products that genuinely fit those needs

• Identify natural opportunities to upsell and cross-sell premium skincare products

• Turn difficult customer conversations into positive customer experiences wherever possible

• Handle concerns and objections professionally while protecting the customer relationship

• Maintain strong control of the conversation without sounding robotic, scripted, or overly sales-focused

• Balance customer satisfaction with strong commercial awareness and conversion focus

• Follow the company customer experience and sales process consistently

• Stay accountable to activity, sales, customer experience, and revenue expectations

• Work closely with the wider team in a fully remote environment

• Continuously improve through coaching, feedback, call reviews, and performance tracking

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Offer Highlights:

• Multiple products and offers ranging from $300-$8000

• 10–15% commission

• Top earners currently making $7,000–$10,000 per month in commission

• Fully remote opportunity

• Strong upside for top performers

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Requirements

• Proven experience in BPO, customer service, customer relationship management, client relationship management, retention, upselling, account management, phone sales, or a similar customer-facing role

• Experience speaking with customers over the phone and managing a high volume of conversations

• Strong relationship-building and customer service ability

• Ability to remain calm, empathetic, and professional when customers have problems or complaints

• Strong upselling and cross-selling ability

• Excellent spoken English and communication skills

• High confidence on live calls

• Ability to listen, understand customer needs, and make relevant product recommendations

• Comfortable working in a performance-driven environment

• Strong personal discipline and accountability

• Able to work EST hours consistently

• 10-12 hours per day / 6 days per week

• Read 2 Books per month

• Comfortable being measured by results

• Professional remote work setup

• Reliable high-speed internet

• Personal laptop or PC, Noise-cancelling headset, Working camera

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Rewards:

• 10–15% commission

• Performance-based growth opportunity

• Working in an environment of big dreams, speed, aggression, figure-it-out-ability, and high leverage

• Top Performers have the opportunity to go on trips (Past trips include Dubai and Japan)

If you are interested in the ride of a lifetime then APPLY NOW!