VIP Esthetician and Client Success Manager
Are you a trained esthetician who is genuinely obsessed with helping people transform their skin and wants to get paid like it?
Are you a trained esthetician who is genuinely obsessed with helping people transform their skin and wants to get paid like it?
Are you someone who thrives on relationships, never lets a client fall through the cracks, and gets real satisfaction from seeing people follow through and get results?
Are you organized enough to manage a large client portfolio without losing quality, and hungry enough to want to push your income toward six figures?
We are a high-8-figure DTC skincare brand with over 200 new customers per day and a growing VIP membership program built around real client transformation. We move fast, hold high standards, and are looking for someone who wants to grow with us, not just fill a seat.
This is a ground-floor role inside something scaling quickly. The clients are there. The products work. We need you to make sure people actually use them and get results.
If you get genuine satisfaction from watching a client's skin and confidence change over time
If you know how to hold someone accountable without making them feel managed
If you can handle a high volume of relationships without ever making someone feel like a number
Then APPLY NOW !!!
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Results
Maintain 90%+ month-over-month client retention across your portfolio
Increase Customer Onboarding Show Rate to over 95%
Achieve a 95% Onboarding CSAT Score
Increase Show Rate for CheckIn Calls to over 95%
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Responsibilities
Manage a portfolio of up to 200 VIP membership clients
Conduct weekly check-in calls and SMS touchpoints, proactive not reactive
Create personalized skincare plans based on each client's purchases and skin goals Drive product adoption and hold clients accountable to their routines
Introduce relevant products or program upgrades consultatively where appropriate
Coordinate with sales and ops on client intake, handoffs, and communication standards
Attend a daily check-in with management to stay aligned and continuously improve
Surface client feedback on sentiment, product barriers, and program opportunities
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Requirements
Esthetician training or license, required with no exceptions
Minimum 1 year of sales experience (phone, SMS, or consultative preferred) Exceptional organizational skills; 200 clients means nothing can slip * Strong communicator across SMS, voice, and written channels
6 days per week / 10 hours per day
Read 2 books
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Compensation
$72K+ base salary
10% commission on product sales
Commission on membership renewals
OTE: $100K–$150K+
If you want the ride of a lifetime then APPLY NOW!
- Department
- Sales
- Remote status
- Fully Remote
About DermaDream
DermaDream is fast-growth, 9-figure DTC skincare and beauty brand, founded in 2021 by Wouter Akika with a vision of helping everyone fall in love with their skin again and experience the confidence boost that comes with feeling BEAUTIFUL... by making skincare the most FUN, EASY, and POWERFUL part of your day.